The 7 Most Important Digital Marketing KPI's to Track
1. Engagement on website
Your website is your face to your customers, what your customers recognize about your product, service, and values. Your goal is to get increasing numbers of prospects to embrace your brand/website. These KPIs provide valuable metrics on how your website is working:
Number of unique site visitors. How many first-time prospects are discovering your website? Modify your digital marketing plan to increase brand visibility.
Opt-in registrations. How many are signing up? Offer a compelling reason for site visitors to give you their contact information, such as a free e-book, white paper, or newsfeed subscription.
Return visits to website. How often do your prospects come back to your site? Increase return visits by providing valuable information and updating it regularly.
Time spent on website. How long do prospects stay on your site? Ensure your pages load quickly and make your site interesting so they’ll stay longer.
Popular pages and navigation paths. Applications such as Google Analytics can track visitor traffic patterns and tell you which site pages are most popular.
2. Traffic Sources
Understand which traffic sources are driving visitors to your website.
The Traffic Sources metric measures which traffic sources are driving visitors to your website, and provides a comparison of each of those sources. The three main traffic sources are direct, referral, and search, although your website may also have traffic from campaigns such as banner ads or paid search. In addition to measuring the number of visitors from each traffic source, consider analyzing the number of goal completions from each source.
Terms to remember –
Direct traffic: Visitors that visit your site by typing your URL into their browser, or through an undefined channel.
Referral traffic: Visitors that visit your site by clicking on a URL on another website.
Organic traffic: Visitors that discover your website by entering searching a keyword in a search engine (Google, Bing, Yahoo) and that click on your listing.
Campaign traffic: Visitors that visit your website through a dedicated campaign or clicking on a link with certain tracking parameters.
Bounce Rate : The bounce rate shows you what percentage of visitors leaves your website before further exploring your website. For example, if a potential visitor finds your homepage after searching for you and leaves the page before clicking any other links, they will be considered to have “bounced.”
Total Conversions.: Total conversions are one of the most important metrics for measuring the profitability of your overall marketing efforts. While it’s possible to define a conversion in many ways (such as filling out a lead form, completing a checkout on an e-commerce site, etc.)
Success indicators-
An increase in volume from any traffic source, while maintaining consistent traffic from other channels.
A high or improving goal conversion rate related to any traffic source.
3. Online Campaigns – CPM, CPC, CTR, CPA
Measuring the performance for your online Campaign
CPM (Cost Per Mille) Also called cost per thousand (CPT) (in Latin mille means thousand), is a common measurement used across all major forms of advertising including: Radio, television, newspaper, magazine, out-of-home advertising, and online advertising. Ad space is purchased on the basis of showing the ad to one thousand viewers. In online advertising, this view is called an impression.
When buying ad space on specific popular high quality, high traffic websites CPM is the most common form of purchase. The number of impressions will be based on the advertisers’ needs, the campaign time frame and the websites traffic volume. This is a good option for brand awareness in key ad positions and although it does not guarantee clicks it can be comparably effective with other buy types.
CPC (Cost Per Click): Or Pay-per-click (PPC) is a buying model in which advertisers pay the publisher only when the ad is clicked.
This method is most popular with search engine advertising (Google, Yahoo & Bing) for keyword bidding however is also available across other display networks. The cost paid is either an agreed flat rate or bid based, meaning advertisers compete against other advertisers for the ad space.
CTR (Click Through Rate) CTR is a way of measuring the success of an online advertising campaign by analyzing the number of clicks that an ad received versus the number of impressions that were delivered.
The higher the click through rate, likely indicates the more engaging and relevant the ad has been. The CTR is calculated as follows:
Clicks/Impressions x100
CPA (Cost Per Acquisition): Also known as Cost Per Action, Pay Per Action (PPA), or Cost Per Conversion is an online buying method, where the advertiser pays only for a specified action. This may be an online purchase or a form submission.
This buy type is less risky for the advertiser however the environments available to run this activity are generally less targeted can be of lower quality and costs can be high.
Cost per Lead: The number of leads alone does not designate a successful digital campaign. You want to keep lead acquisition costs low so that you can maintain healthy margins and see meaningful growth. By measuring cost per lead for different web sources, you can focus on digital activities that will be the most profitable for your business and reinvest your marketing dollars accordingly.
How to Measure Cost Per Lead:(Total Spent on Campaign)/(Total number of Leads)
4. Social Interactions
Measure the engagement levels of your social media campaigns
You might be wondering what your social media reach and engagement have to do with your marketing KPI's. Well, social media is a huge component of your inbound marketing strategy, allowing you to engage and share content with users. The Social Interaction KPI measures the effectiveness of your social media campaigns at fostering positive engagement. Key interactions can play a pivotal role in a post or story going viral, so it is very important to ensure that you are nourishing the right types of interactions. As well, a strong social media measurement strategy will map these interactions to other marketing goals, such as website conversions or new wins.
Terms to remember-
Interaction: A communication between an audience member and your brand's social profile. This may take the form of platform specific interactions such as Mentions on Twitter, Likes on Facebook, or +1's on Google+.
Success indicators-
A high level of engagement that corresponds to the completion of key marketing objectives.
Viral posts that require little or no nurturing on your behalf.
Sustained engagement over a long period of time.
5. Landing Page Conversion Rates
Is your content generating conversions? A great well to tell if your landing pages are converting visitors is to see how many people are visiting each landing page and identifying how many of those visitors are actually completing your lead capture forms. One reason people might not be converting is your content. Are you creating remarkable content that will make your visitors convert into leads? If your conversion rates are hovering around 10% or under, you'll want to revisit the page and learn how to write more persuasive landing page content as it relates to your audience.
Another great way to increase conversions would be to optimize your landing pages and call to actions by performing A/B tests.
6 . Organic Searches
What percentage of your traffic is from organic searches?
The traffic to your site generated by organic searches can be directly correlated with your search engine optimization strategy. Some great metrics to help you identify where you organic search traffic is coming from include:
Number of lead conversions assisted by organic search
Number of customer conversions assisted by organic search
Percentage of traffic associated with branded keywords
Percentage of traffic associated with unbranded keywords
Those are four really great metrics to help your company gain a better understanding of your brand awareness, content marketing effectiveness, as well as the impact of your SEO strategy.
7. Mobile Traffic
You cannot forget the increasing amount of traffic, leads and customers being produced through mobile devices like Smartphones and tablets. Is your website effectively optimized for mobile? One way you can tell if your company is generating traffic and leads through mobile is to calculate the following metrics:
Number of lead conversions from mobile devices
Bounce rates from mobile devices
Conversion rates from mobile optimized landing pages
You don't only want to see how many visitors are converting through mobile but you also want some indication of how effective your mobile presence is.
1. Engagement on website
Your website is your face to your customers, what your customers recognize about your product, service, and values. Your goal is to get increasing numbers of prospects to embrace your brand/website. These KPIs provide valuable metrics on how your website is working:
Number of unique site visitors. How many first-time prospects are discovering your website? Modify your digital marketing plan to increase brand visibility.
Opt-in registrations. How many are signing up? Offer a compelling reason for site visitors to give you their contact information, such as a free e-book, white paper, or newsfeed subscription.
Return visits to website. How often do your prospects come back to your site? Increase return visits by providing valuable information and updating it regularly.
Time spent on website. How long do prospects stay on your site? Ensure your pages load quickly and make your site interesting so they’ll stay longer.
Popular pages and navigation paths. Applications such as Google Analytics can track visitor traffic patterns and tell you which site pages are most popular.
2. Traffic Sources
Understand which traffic sources are driving visitors to your website.
The Traffic Sources metric measures which traffic sources are driving visitors to your website, and provides a comparison of each of those sources. The three main traffic sources are direct, referral, and search, although your website may also have traffic from campaigns such as banner ads or paid search. In addition to measuring the number of visitors from each traffic source, consider analyzing the number of goal completions from each source.
Terms to remember –
Direct traffic: Visitors that visit your site by typing your URL into their browser, or through an undefined channel.
Referral traffic: Visitors that visit your site by clicking on a URL on another website.
Organic traffic: Visitors that discover your website by entering searching a keyword in a search engine (Google, Bing, Yahoo) and that click on your listing.
Campaign traffic: Visitors that visit your website through a dedicated campaign or clicking on a link with certain tracking parameters.
Bounce Rate : The bounce rate shows you what percentage of visitors leaves your website before further exploring your website. For example, if a potential visitor finds your homepage after searching for you and leaves the page before clicking any other links, they will be considered to have “bounced.”
Total Conversions.: Total conversions are one of the most important metrics for measuring the profitability of your overall marketing efforts. While it’s possible to define a conversion in many ways (such as filling out a lead form, completing a checkout on an e-commerce site, etc.)
Success indicators-
An increase in volume from any traffic source, while maintaining consistent traffic from other channels.
A high or improving goal conversion rate related to any traffic source.
3. Online Campaigns – CPM, CPC, CTR, CPA
Measuring the performance for your online Campaign
CPM (Cost Per Mille) Also called cost per thousand (CPT) (in Latin mille means thousand), is a common measurement used across all major forms of advertising including: Radio, television, newspaper, magazine, out-of-home advertising, and online advertising. Ad space is purchased on the basis of showing the ad to one thousand viewers. In online advertising, this view is called an impression.
When buying ad space on specific popular high quality, high traffic websites CPM is the most common form of purchase. The number of impressions will be based on the advertisers’ needs, the campaign time frame and the websites traffic volume. This is a good option for brand awareness in key ad positions and although it does not guarantee clicks it can be comparably effective with other buy types.
CPC (Cost Per Click): Or Pay-per-click (PPC) is a buying model in which advertisers pay the publisher only when the ad is clicked.
This method is most popular with search engine advertising (Google, Yahoo & Bing) for keyword bidding however is also available across other display networks. The cost paid is either an agreed flat rate or bid based, meaning advertisers compete against other advertisers for the ad space.
CTR (Click Through Rate) CTR is a way of measuring the success of an online advertising campaign by analyzing the number of clicks that an ad received versus the number of impressions that were delivered.
The higher the click through rate, likely indicates the more engaging and relevant the ad has been. The CTR is calculated as follows:
Clicks/Impressions x100
CPA (Cost Per Acquisition): Also known as Cost Per Action, Pay Per Action (PPA), or Cost Per Conversion is an online buying method, where the advertiser pays only for a specified action. This may be an online purchase or a form submission.
This buy type is less risky for the advertiser however the environments available to run this activity are generally less targeted can be of lower quality and costs can be high.
Cost per Lead: The number of leads alone does not designate a successful digital campaign. You want to keep lead acquisition costs low so that you can maintain healthy margins and see meaningful growth. By measuring cost per lead for different web sources, you can focus on digital activities that will be the most profitable for your business and reinvest your marketing dollars accordingly.
How to Measure Cost Per Lead:(Total Spent on Campaign)/(Total number of Leads)
4. Social Interactions
Measure the engagement levels of your social media campaigns
You might be wondering what your social media reach and engagement have to do with your marketing KPI's. Well, social media is a huge component of your inbound marketing strategy, allowing you to engage and share content with users. The Social Interaction KPI measures the effectiveness of your social media campaigns at fostering positive engagement. Key interactions can play a pivotal role in a post or story going viral, so it is very important to ensure that you are nourishing the right types of interactions. As well, a strong social media measurement strategy will map these interactions to other marketing goals, such as website conversions or new wins.
Terms to remember-
Interaction: A communication between an audience member and your brand's social profile. This may take the form of platform specific interactions such as Mentions on Twitter, Likes on Facebook, or +1's on Google+.
Success indicators-
A high level of engagement that corresponds to the completion of key marketing objectives.
Viral posts that require little or no nurturing on your behalf.
Sustained engagement over a long period of time.
5. Landing Page Conversion Rates
Is your content generating conversions? A great well to tell if your landing pages are converting visitors is to see how many people are visiting each landing page and identifying how many of those visitors are actually completing your lead capture forms. One reason people might not be converting is your content. Are you creating remarkable content that will make your visitors convert into leads? If your conversion rates are hovering around 10% or under, you'll want to revisit the page and learn how to write more persuasive landing page content as it relates to your audience.
Another great way to increase conversions would be to optimize your landing pages and call to actions by performing A/B tests.
6 . Organic Searches
What percentage of your traffic is from organic searches?
The traffic to your site generated by organic searches can be directly correlated with your search engine optimization strategy. Some great metrics to help you identify where you organic search traffic is coming from include:
Number of lead conversions assisted by organic search
Number of customer conversions assisted by organic search
Percentage of traffic associated with branded keywords
Percentage of traffic associated with unbranded keywords
Those are four really great metrics to help your company gain a better understanding of your brand awareness, content marketing effectiveness, as well as the impact of your SEO strategy.
7. Mobile Traffic
You cannot forget the increasing amount of traffic, leads and customers being produced through mobile devices like Smartphones and tablets. Is your website effectively optimized for mobile? One way you can tell if your company is generating traffic and leads through mobile is to calculate the following metrics:
Number of lead conversions from mobile devices
Bounce rates from mobile devices
Conversion rates from mobile optimized landing pages
You don't only want to see how many visitors are converting through mobile but you also want some indication of how effective your mobile presence is.
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